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Shipping & Return Policy

Shipping & Refund Policy

Thank you for shopping at www.hyparocks.com  We value your business and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when making a return.

  1. Exchange Policy
  • Customers can exchange products within 7 days of receiving their order.
  • Products eligible for exchange must be in their original condition, unused, and with all tags and packaging intact.
  • The exchange process can be initiated by contacting our customer service team at whats app 91 81006 00365 or email shipping@hyparocks.com within the 7-day period.
  1. Refund Policy
  • Refunds are not offered under our current policy.
  • Customers cannot demand a refund unless the product received is incorrect or damaged.
  1. Damage or Wrong Product Received
  • If a customer receives a damaged product or a product different from what was ordered, they must notify our customer service team immediately.
  • Claims for damaged or incorrect products must be made within 48 hours of receiving the product.
  • Once the claim is verified, the customer can opt for an exchange of the same product, subject to availability.
  • In cases where an exchange is not possible, a store credit will be issued for future purchases.
  1. Return Shipping
  • We are responsible for return shipping arrangement in any conditions.
  1. How to Initiate an Exchange
  • To initiate an exchange, please contact our customer service team with your order number and details of the product you wish to exchange. whats app –  91 81006 00365 or email - shipping@hyparocks.com
  • Our team will provide you with the necessary instructions for returning the product.
  1. Non-Exchangeable Items
  • Certain items are non-exchangeable. These include, but are not limited to, perishable goods, intimate or sanitary products, and gift cards.
  • Please check the product description for details on exchange eligibility before purchasing.
  1. Contact Information
  • For any questions or to initiate an exchange, please contact our customer service team at whats app  91 81006 00365 or email shipping@hyparocks.com.

 Shipping & Tracking

  • Orders in India are typically delivered in 4-7 business days. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, any local restrictions etc.).
  • Hyparocks provides FREE shipping for all prepaid orders in India.
  • You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID. 
  • For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your Hyparocks Account which will reflect within 24-48 hours of initiation.

Cancel Items and Orders

You can cancel your order any time. For cancellation just drop a Whats app massage 91 81006 00365 or email shipping@hyparocks.com with your name and order id.

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